For others, it’s much longer. Some say the primary reason is employees who were disengaged got laid off en masse, but others believe the increase is the result of improved communication between employees and their leaders. Those may or may not be areas that are actually impacting employee engagement, and companies waste a lot of time, effort and money addressing issues that really aren't important to their team members.". COVID-19 and the employee experience: How leaders can seize the moment ... our survey results show that sustaining trust and acknowledging employee efforts are critical to employee engagement, well-being, and effectiveness. Some employers might argue that stay interviews are too time-consuming, but Bliss says that’s a false assumption. 2021 Programs Now Available! Gather employee feedback. Here are the 5 ways. Increase company-wide happiness, connect through team building, and generally keep your employees , even when working remotely. In January 2020, three people were promoted to new positions based on their qualifications and expressed interest.”. Each company is unique, so how people prefer to provide and gather feedback should be centered around what’s conducive for the business. 20. develop a plan and refine as you go. Seize the moment! The HR team expanded the use of individual stay interviews to all employees to learn the employees’ greatest needs and build individualized stay plans. HR professionals need to create environments and opportunities for employees to share their desires and difficulties in personalized ways, and then respond to the feedback in a way that makes the employees feel heard. We addressed all of those issues and concerns on a daily basis.”. Be clear with employees about work expectations and performance. Top performers do the work of their job plus four others. We recommend questions on current employee sentiment, and how employees feel about the changes that your company made during the coronavirus pandemic. $("span.current-site").html("SHRM China "); "By taking a measured approach, we can better evaluate feedback, gauging how an issue will affect people, and use continuous communication to let people know we're looking into these matters." For more resources from the U.S. Chamber of Commerce: All of our coronavirus content in one place. Companies are preparing to reopen their physical offices in China over the coming weeks while continuing to support colleagues working remotely. Set a daily time to share things like how you’re maintaining physical fitness at home, what you’re binge-watching, or enjoy a virtual lunch together. As they navigate... 3. Krol recommends setting up an employee engagement survey (if you don't have one in place already) to understand the general mood within your remote workforce. Gallup survey of 3,127 full- and part-time U.S. workers. The COVID-19 pandemic has had positive outcomes on employee engagement, satisfaction, collaboration, and trust in companies, but productivity overall has declined. Verdun advises HR professionals to take their time coming up with viable response plans. Avoid knee-jerk reactions. Vote. To help reassure employees that they are valued members of a strong organization that will get through the crisis, it’s advisable to run a variety of challenges that incentivize participation. “The single most important action step was to create a daily communication plan,” Roederer says. Your employees are looking for support to help them through this crisis. else if(currentUrl.indexOf("/about-shrm/pages/shrm-mena.aspx") > -1) { How will you communicate to those who don’t have easy access to these options? Employee engagement amidst the COVID-19 pandemic. But you can help your company – and employees – emerge stronger from the coronavirus pandemic with these top 10 engagement ideas. Change is happening daily and maintaining a positive and consistent employee experience during this uncertain time will help organizations drive continued employee performance and engagement. Share. Be honest and open so there aren’t surprises. Communication with remote workers is a must during crisis management. Find the best employee engagement ideas and activities on the web all in one place, contributed to us from some of the top HR pros and business leaders. For our workers who have never worked from home, social isolation is deeply felt. Getting team members to open up in engagement team building activities can be as tough and awkward as navigating a minefield!. You may be trying to access this site from a secured browser on the server. For additional resources on how to improve engagement during the coronavirus pandemic, download Engaging Employees Through COVID-19. var currentLocation = getCookie("SHRM_Core_CurrentUser_LocationID"); Overall levels of engagement and average growth in engagement were not compromised for organizations implementing employee engagement measures and interventions during COVID-19. This is the fourth in a series of compilations of answers to #NextChat questions of the day about how people are working during the COVID-19 pandemic. Employee engagement is a workplace attitude that is To ensure they feel confident and well-equipped to communicate the most critical information to your employees, you’ll need to provide the right resources. The survey asked about the company’s response to COVID-19, the altered processes and whether those processes made employees feel more comfortable about coming to work. “Pulse surveys allow us to gather employee feedback on a targeted set of questions that address topics most relevant to the current climate.”. Employee Engagement during the Coronavirus. Go live in under a week with everything needed to weather the storm Coaching is the biggest deficit in traditional performance management. 24 Icebreakers to start conversations. Try to keep things as normal as possible to provide some stability. Job satisfaction, productivity and retention can all be affected by an employee’s level of engagement. Tips for onboarding new hires remotely during COVID-19 pandemic A focus on fundamental practices, technological tools and collaboration between HR and IT … Employee Engagement; Coronavirus: Covid-19; Share this. It may seem obvious, but creativity is an outlet, and in times like COVID-19, we need it. }. Keeping people in the loop is an incredibly effective way to drive employee engagement. Ideas for digital engagement in the time of COVID-19 This is a challenging time for our sector. The responses were uploaded to a SharePoint site, along with the managers’ summaries and recommended actions. Or maybe the company’s intranet? You don't have to do this alone. That’s why so many organizations have made employee engagement a priority. Employee Engagement Ideas During Covid. Understand and empathize.. $('.container-footer').first().hide(); Employee engagement is a proven leading indicator of productivity. Playing together will help increase communication, motivate your team, and build your virtual company culture that will be useful later on when there’s work to be done. When at work, employees naturally step away from their desks to grab a cup of coffee, refill their water bottles, or meet with coworkers face-to-fact. “It’s a time investment,” she concedes. Employee engagement, which had been fairly static for the last 20 years, reached an all-time high of 40 percent in July, according to a Make remote employees your advocates. If your entire team is working remotely, find new ways to connect. hbspt.cta._relativeUrls=true;hbspt.cta.load(99128, '31d40c65-e545-4f5c-b84e-1098b6ca46c6', {}); The last thing you want to do is feed into the panic. Effective recognition not … Is it wise to measure employee engagement during a pandemic? 20 Pick-Me-Up Gifts to Send During Covid-19. Driving Employee Engagement During the Coronavirus Crisis "Never let a good crisis go to waste." We’re dealing with an unprecedented crisis, and it’s... 2. “We collect one-on-one feedback after their first week of employment, after the first month of employment, and then on an annual basis,” Bliss says. “They may work well, but they aren’t the only method. At Tampa General Hospital, a registered nurse’s comment to the CEO, who regularly walks the campus to talk to employees, prompted a significant and beneficial change. On April 6, Brunswick Group hosted a live webinar, “Engaging Your Employees Through COVID-19,” featuring Brunswick partners Rebekah Metts-Childers (Head of U.S. "Upon receiving feedback, you can act accordingly," said Krol. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. 5 Ways to Engage Remote Workers During the COVID-19 Pandemic Yeah, I know. It’s okay if you don’t have all the answers—these... 2. —Rahm Emanuel . Then, consider the timing. “This year has been an unprecedented challenge, and creating forums to collect employee feedback has been more important than ever,” says Coleman, who notes that Stryker deployed a pulse survey in the spring with a second one planned for the fall. Some like to cook, play instruments or dance in the living room. With cultural heritage institutions across the world temporarily shut, organisations are exploring new ways to promote their content in accessible and engaging formats, as people look to … Stay interviews are one of the best tools for measuring employee engagement. Fostering Employee Engagement During a Time of Crisis Share this: In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. Let employees know that it’s OK to take a break to be with your children or just take a walk. People leaders need to listen to their employees and make sure everyone is aligned. Thank your employees. In order to increase involvement and engagement of your remote employees, you can make them your brand ambassadors. “At one point, we were using SurveyMonkey and conducting our survey in-house,” says Jenny Voigt, SHRM-CP, senior HR generalist at the credit union. Unlike annual employee engagement surveys, which tend to have dozens of questions on various subjects, pulse surveys seek input on specific topics by asking five to 10 questions. “Some feel more comfortable sharing their thoughts with a manager or team partner with whom they have developed a trusting relationship,” Verdun says. The longer the survey is, the less likely employees will complete it, which means there will be little to no data to analyze. It doesn’t matter what outlet people prefer. Using Tom Hanks and the film Cast Away as a metaphor for the mass migration over to working remotely is a bit twisted considering he and his wife, Rita Wilson, are among those who contracted the COVID-19 novel coronavirus. Should updates be shared via email? This will help you stay focused on your employees and their engagement levels. However, encouraging employees to take breaks and partake in virtual social environments is good for productivity and sanity too. "We've used a number of different tools over the years, some of which were 50 to 70 questions long, which got a little fatiguing," Voigt says. There’s a lot of information, and misinformation, circulating in the news about the coronavirus pandemic. Cappelli says focus groups are good for gathering data on complex questions, such as whether to implement a wellness plan. 5 Employee Engagement Ideas for Working Remotely through COVID-19 1. Make remote employees your advocates. Then, “leaders must be trained to ask key follow-up questions to get deeper answers and to demonstrate they care in order to build trust,” Finnegan says. "There may be no quicker way for staff to lose faith in leadership than when they've been asked for feedback but nothing changes," says Diana Verdun, HR director at professional services firm Plante Moran. By Trae Bodge On 5/19/20 at 9:00 AM EDT. Read on: 10 Tips to Help Your Teams Stay Productive While Working From Home During the COVID-19 Outbreak. Increase employee enthusiasm? You can’t lose your top performers. However, the company mainly relies on its intranet for collecting feedback. In the first year of implementation, the company reduced turnover at three locations. Focus groups. Managers are coached to ask employees, “What can I do to help? The HR department discovered that losing one forklift driver cost the company more than $11,000 and that 43 percent of departing drivers left in the first 90 days. "Upon receiving feedback, you can act accordingly," said Krol. These four employee engagement tips can help your team stay connected during this crisis. The context of employee engagement has changed dramatically over the last couple of months, but the opportunity and importance remain. The reduction created a significant cost savings, too. Krol recommends setting up an employee engagement survey (if you don't have one in place already) to understand the general mood within your remote workforce. Business Gifts Budget. Plante Moran, a professional services firm with more than 3,000 employees in Grand Rapids, Mich., conducts several surveys and individual check-ins with new staff during their first year. “As a result of that situation where the team member expressed her concerns, the entire hospital—1,007 beds—transitioned to fitted bedsheets, beginning in the ICU,” Roederer recalls. While leaders drive employee engagement through culture, remote employees need the right tools to put that engagement to use. With the COVID-19 crisis, there’s a sudden bright light on the importance of internal communications, and leaders of this function should take this opportunity to highlight the vital role that employee communications plays in supporting the long-term health of the business. The best managers know that modern workers want more than just a … “For others, our internal social media platform provides a 24/7 option to share ideas and suggestions. We’ll keep this page up-to-date with new webinars, blogs, free tools, and more as they are created. Engaged employees ask questions during meetings and show up to work on time every day. COVID Resources Engaging and Supporting Families In At-Home Learning During COVID-19. “We have our team partner system, where leaders in each office are assigned a small group of staff to develop.”. Flexibility: During a major crisis like the COVID-19 pandemic, making one’s employees … Meme Channels. Remote working isn’t everyone’s cup of tea. Please purchase a SHRM membership before saving bookmarks. Employee Engagement) and Nick Howard (Head of European Employee Engagement). “Look for actionable items and track those action items,” says United Facilities’ Rogers. 2020 brought many changes and improvements in the types of online games that virtual teams can participate in. Ask yourself: what could I … Here are a few tips to help understand how to engage employees during COVID-19. Pulse surveys. But it also ensures you have the data you need to be able to see if the issues the company is having are stemming from a particular department, level of tenure or minority group.”. Change is happening daily and maintaining a positive and consistent employee experience during this uncertain time will help organizations drive continued employee performance and engagement. Employee Experience Survey may be used in these cases to collect opinions and ideas of the employees. To ensure employees are staying healthy and engaged, people leaders will need to lean into their teams and demonstrate a new level of empathy and understanding. Job burnout has been a significant occupational hazard in recent years—most recently among Gen-Z workers in tech.The COVID-19 pandemic has only exacerbated it. Gallup defines engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace. As such, it’s important to remember that maintaining employee engagement during the coronavirus is absolutely vital. children, pets, significant others, roommates). Commiserating with one another will make working remotely feel more natural and open up new opportunities for connection and engagement. Stay interviews. Managers are just as, if not more, confused and stressed as your individual contributors. Their top reasons include a lack of separation between work and … Prioritize (virtual) team connection and relationship-building . Anytime your company is faced with a crisis, such as cyber-attack, workplace violence, man-made disasters, or a global pandemic like COVID-19, you must get ahead to manage the situation.Only through a communication app can your business be prepared, proactive, and communicate effectively. At home, this might not be the case. } Trust employees to get their work done, but recognize that it might not fall within the standard workday. Toilet paper and Netflix memes are very popular right now. Strategies to help maintain employee engagement during COVID-19 1. Please log in as a SHRM member. Employee engagement has been a steady metric since 2000, without sharp ups and downs until 2020, when it surprisingly got to a peak of 40% and now it's … Measuring employee engagement and gathering feedback is more important than ever during the COVID-19 crisis. Here are some other tips for fielding more-effective surveys: Don't ask too many questions. “When possible, give your survey company the demographics of all the employees invited to participate in the survey, rather than asking demographic questions in the survey itself,” she continues. Internal social media platforms. Members can get help with HR questions via phone, chat or email. In order to increase involvement and engagement of your remote employees, you can make them your brand ambassadors. The future of work, HR rests on coronavirus handling. Let SHRM Education guide your way. Please log in as a SHRM member before saving bookmarks. hbspt.cta._relativeUrls=true;hbspt.cta.load(99128, '8575efcc-ecf8-410c-b727-61ce91536784', {}); Uncover engagement obstacles and opportunities, Center for Disease Control and Prevention. Dick Finnegan, author of The Power of Stay Interviews for Engagement and Retention (SHRM, 2018) and CEO of consultancy C-Suite Analytics, recommends asking the following questions: •  What do you look forward to each day when commuting to work? A Gartner survey found that 74% of leaders plan to shift more employees to permanent remote work positions in the months ahead, and that 55% of employees will work from home at least once a week after COVID-19 is over. Using Tom Hanks and the film Cast Away as a metaphor for the mass migration over to working remotely is a bit twisted considering he and his wife, Rita Wilson, are among those who contracted the COVID-19 novel coronavirus. "If companies are just checking a box to say they've done a survey, then they might as well stop wasting everyone's time," says Jenny Voigt, SHRM-CP, senior HR generalist at Amplify Credit Union. Give yourself permission to take the artificial boundary of 9 a.m. to 5 p.m. away.” Ragy’s statement highlights the importance of flexibility during COVID-19, when people may be dealing with a new working environment and new challenges at home. This is truly a case where fewer, focused questions give you more than asking every question in the book.’, Leader accessibility. In some cases, you may need to consider alternate methods like texting. Monitoring employee sentiment and gathering feedback is more important than ever during the COVID-19 pandemic. Published 10 February 2020 Tags. Before conducting an employee engagement survey, determine “the questions that are most relevant in the current climate and aligned to strategic priorities,” says Genevieve Coleman, vice president of global talent management at Stryker, a medical technology company based in Kalamazoo, Mich., with 40,000 employees worldwide. Kathryn Tyler is a freelance writer and former HR generalist and trainer in Wixom, Mich. You have successfully saved this page as a bookmark. Luckily, that’s what you have icebreaker games for!. Launch a pulse survey. And if you’re unsure what your employees’ concerns are, find out by asking for real-time feedback. 5 Ways to Engage Remote Workers During the COVID-19 Pandemic Yeah, I know. Voigt recommends using an external company to administer the survey. Check out this list of learning games and technologies for students in preK through college – including … Outside of email communication, employees can use more interactive and engaging applications to connect like Slack. The COVID-19 wellbeing survey template helps your organization understand employee overall emotional, social and physical wellbeing during COVID-19 and the factors driving it.. $(document).ready(function () { In turbulent times like these, employees crave interpersonal communication. 20. Boosting your employee listening strategy during this time can help you better communicate and act on a plan that has a more meaningful impact. “This is a great way to understand how our staff is feeling and dealing with different situations in real time, rather than limiting feedback to certain moments during the year. COVID-19 … Leadership must set the tone for the workforce, and this starts with genuine engagement, as well as open and honest conversations every step of the way. There are new working arrangements, interrupted childcare, and lots of uncertainty. Do your own research and more on HR topics that matter to you conversations... Also holds town halls and small-group staff meetings recognition efforts and encourage employees to maintain their routine... I know from a secured browser on the feedback. ”, matters staff to develop. ” but don ’ know! ( as does retention and safety ) expectations and performance Culture, remote employees need the right to... 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Use this blueprint for effective progress reviews during COVID-19 s look at some of these ideas appreciate! Creates significant disruption, and it makes them more comfortable with the employees Learning during.! Managers need to consider alternate methods like texting is it wise to measure employee engagement and gathering feedback is important.